Comments and inquiries regarding Odakyu Department Store

If you have any comment or inquiry regarding the Shinjuku Store, please complete and submit the following form.

  • *Depending on the content of your inquiry, we may contact you by telephone.
  • *Depending on the content, it may take some time for us to respond.
  • *If you need immediate assistance, please contact the store by phone. We are available to take your calls during business hours.
  • *Depending on the content, we may be unable to respond.
  • *In principle, we will respond your e-mail during business hours on business days.
  • *Please understand that only inquiries, suggestions, and comments regarding our merchandise and events, or regarding the use of our services, are acceptable. We will not respond to any inquiries related to surveys or research, or involving negotiations relating to merchandise or services.

必須Mandatory fields must be completed.


Please click on the ' proceed to confirmation screen ' button if you confirm and accept the following.
(You can check the content of your entry on the next page. Clicking ' proceed to confirmation screen ' does not immediately transmit information entered.)

Handling of personal information you provide in connection with your inquiry

Odakyu Department Store Company Limited

1. Collection and purposes of use of personal information

Odakyu Department Store Company Limited (hereinafter referred to as the "Company") will use personal information you provide when you contact us for an inquiry (such as name, address, phone number and email address) only for the purpose of responding to your inquiry.

2. Provision of personal information to third parties

The Company will not provide your personal information to any third party except:

  • * when such provision is based on laws or regulations (including cases in which the police or the court request personal information);
  • * when such provision is necessary for protection of a person's life, body, or property, and your consent is difficult to obtain;
  • * when such provision is specifically necessary for enhancement of public hygiene, or for promotion of the well-being of children, and your consent is difficult to obtain;
  • * when there is a need to cooperate in regards to a central government organization or a local government, or an individual entrusted by them to admininster affairs prescribed by laws and regulations, and when there is a possibility that obtaining your consent would interfere with the performance of said affairs.
3. Entrustment of handling of personal information

The Company may entrust your personal information to a business partner, within the scope necessary for achievement of the purpose of use of such information. In such cases, the Company will, by virtue of contract, oblige said business partner to not leak, use for unauthorized purposes, or re-offer your personal information, and will adequately supervise said business partner.

4. Disclosure of personal information

If you wish us to notify you of the purpose of use of personal information provided by you, or if you request disclosure, addition, deletion, correction, erasure or suspension of use of your personal information, please contact the following office.

Contact information for making inquiries
1-5-1 Nishi-Shinjuku, Shinjuku-ku, Tokyo 160-8001
Customer Consultation Office, Odakyu Department Store Company Limited
Telephone: 0570-025-888
Voluntary nature of provision of personal information, and consequences of refusal to provide personal information

You are not compelled to provide your personal information, but please note that if you refuse to complete any field (other than mandatory fields), you may be unable to receive adequate services or information from the Company in connection with the purposes of use stated above.

6. The name, title, affiliation and contact information of the Personal Information Protection Manager (or their agent)

Name or title
Customer Service Department, Odakyu Department Store Company Limited
Telephone: 0570-025-888

Please click on the 'Confirm' button if you accept the above "Handling of personal information you provide in connection with your inquiry".